Let's Connect
Every great journey begins with a single step, and every great relationship begins with a conversation.
Direct Lines to Our Experts
To ensure your inquiry receives the focused attention it deserves, we have established dedicated channels to our specialist teams. For questions about an existing order or a recrafting service, please have your order number ready. This allows our team to access your details efficiently and provide the most personalized and effective support, honoring the relationship we've built with the context it deserves.
Custom Orders & Personalization
This is where your unique vision takes its first step. Connect directly with our design consultants to discuss a bespoke commission, from a specific colorway to a fully custom design for a special occasion. The initial conversation will explore your needs, aesthetic preferences, and functional requirements. Following this, we can schedule a private virtual or in-store consultation to translate your vision into a tangible design. This is the ideal starting point for all new creative projects and personalization inquiries.
[email protected]Customer Support & Recrafting
For our valued customers, this is your dedicated resource for all post-purchase inquiries. Our relationship doesn't end at checkout; it evolves. Contact this team for sizing assistance, order tracking, or to initiate a return or exchange under our Perfect Fit Promise. This is also the gateway to our Recrafting Program, where you can arrange for sole replacements, leather reconditioning, and other repairs to extend the life of your cherished footwear. Our specialists are committed to providing swift, clear solutions to maintain the integrity of your SoleMate experience.
+91 04189 87312Hours of Operation
Our customer-facing teams are available during the hours listed below. All email and form inquiries are guaranteed a personal response within 4 business hours. Our online store is, of course, open 24/7 for you to explore our collections at your leisure. We are committed to being accessible to our global community and can arrange for consultations outside of standard hours by special appointment for our bespoke clients.
Mon - Fri: 9:00 AM - 7:00 PM (EST)
Sat: 10:00 AM - 4:00 PM (EST)
Send a General Message
For all other inquiries, including general questions about our brand, press relations, or potential collaborations, please use the secure form below. We value your interest and assure you a thoughtful, personal response within one business day from the most appropriate member of our team. Every message is read and directed with care to ensure a comprehensive and accurate reply. Your voice is important to us.
Corporate & Team Outfitting
A pair of SoleMate shoes makes a powerful statement of appreciation and shared commitment to quality. We partner with discerning organizations to create unforgettable corporate gifts, service awards, and team outfitting solutions. Our corporate program is a fully bespoke service, tailored to the unique identity of your organization. We can create custom-embossed loafers for an executive team, durable and stylish boots for a company retreat, or elegant footwear for client-facing staff that perfectly complements a corporate uniform.
The process is collaborative and seamless, managed by a dedicated account specialist who will work with you to understand your objectives, branding, and budget. Our journey includes a discovery phase, design concepts with material options, and detailed mockups to ensure the final product is a perfect embodiment of your company's values. To begin a conversation about a corporate order, please contact our dedicated team. We are adept at handling both small-batch orders and large-scale outfitting projects with the utmost professionalism and creativity.
Inquire About Corporate ServicesA Commitment to Your Privacy & Trust
Your trust is the most important material we work with. We understand that your personal information is provided to us in confidence, and we are fiercely committed to protecting it. All communication with our brand, especially through our website, is secured with advanced SSL encryption to protect your data in transit. We have a strict data privacy policy and will never share your information with third parties without your explicit consent. Whether you are making a purchase, inquiring about a custom design, or simply asking a question, your privacy is a paramount concern. This commitment to security and trust is a non-negotiable tenet of the SoleMate experience.
Visit Our Flagship Stores
While our digital home is here, we invite you to experience the world of SoleMate in person at our flagship stores. These are not just retail spaces; they are immersive environments designed for you to feel the quality of our materials, appreciate the details of our craft, and receive personalized fitting and style advice from our expert team.
New York
SoHo, Manhattan
Our North American flagship offers a modern, gallery-like experience. Explore our full collection amidst minimalist decor, and enjoy a complimentary espresso while our fit specialists find your perfect pair.
London
Covent Garden
Situated in a historic building, our London store blends heritage with contemporary style. This location features an in-house cobbler for minor adjustments and showcases our most traditional, Goodyear-welted collections.
Milan
Quadrilatero della Moda
Our European hub is a testament to Italian design, located in the heart of Milan's fashion district. This is where we unveil our newest collections and host exclusive events for the fashion community.